May 17, 2020
On this episode, Debra welcomes Michelle Pascoe to the show to talk about customer service and how you can create meaningful customer experiences that keep people coming back for more. Are you ready?
EPISODE HIGHLIGHTS
Michelle Pascoe (CSP) is an international speaker, business coach, accredited trainer, researcher, author and podcaster. Michelle lives and breathes her passion for customer service, mystery shopping and team motivation. She is an experienced businesswoman and a “retention” specialist in every aspect of service operations and processes and their impact on the customer experience.
In 1994 she founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services Pty Ltd (OOPS); now a thriving provider of mystery shopping, service benchmarking, surveys and focus groups, competitor audits, team training and leadership development. Michelle has applied the very tips and techniques that she presents on in achieving her own business success.
CONNECT WITH MICHELLE:
Instagram: https://www.instagram.com/michelle.pascoe
Website: https://www.michellepascoe.com/
CONNECT WITH DEBRA:
Instagram: https://www.instagram.com/_debrashepherd
Website: https://www.debrashepherd.com.au
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